About Us

Who We Are

Dick Hooper and Marcia A. Frey have over 60 years combined experience in all areas of commercial lending, leasing and banking operations.

Since opening, Pivotal Solutions, Inc., has been successful in working with companies experiencing financial difficulties to accomplish a return to profitability, and restore credibility with their lenders. 

During the financial downturn beginning in 2008 Pivotal Solutions, Inc., has been appointed by state courts in Washington, Oregon, and Idaho as receiver, and in bankruptcy courts on numerous occasions spanning divergent industries.  Please see the full list of engagements for more details.

Marcia and Dick are honored to be one of the few non-legal professionals chosen to serve on the Board of the Consumer Education and Training Service (CENTS) in Seattle, Washington.  CENTS is a fast growing, non-profit organization comprised of mostly legal professionals which provides financial literacy programs and training to consumers.  

Memberships and Trade Associations

 

 

Certified Turnaround Professional logo

 

Our team is committed to provide outstanding business class solutions for even the most complex situations.

Richard A. Hooper, CTP
President

Dick Hooper started his banking career in 1973 as a real estate loan officer and has since worked in commercial leasing, interim construction lending and commercial business lending. He spent 15 years as a senior workout and restructuring specialist for both Bank of California and as manager of the Special Credits Department for Key Bank of Alaska during the Alaska banking crisis years.

Dick holds a Bachelor of Science degree from EWSC and is a graduate of the School of Mortgage Banking at Northwestern University, Pacific Coast Banking School at UW and numerous other professional courses. Dick is a current member of Turnaround Management Association, has achieved the Certified Turnaround Professional (CTP) designation and is an active Board Member of the Consumer Education and Training Service (CENTS) in Seattle, Washington.

Marcia A. Frey, CTP
Executive Vice President

Marcia Frey has spent over 25 years in commercial banking, working in all aspects of operations and lending to small business and consumers and credit analysis functions. For nine years she was the senior administrative officer for the workout department of Bank of California, responsible for documentation, collateral analysis, and customer interface for operations issues.

She holds a Bachelor of Science degree in Business Administration from the University of Phoenix and has successfully completed numerous other professional courses. Marcia is a current member of Turnaround Management Association, has achieved the Certified Turnaround Professional (CTP) designation and is on the Board of Directors for the Consumer Education and Training Service (CENTS) in Seattle, Washington.

Alicia Thomas
Special Projects Manager

Alicia Thomas has worked for Pivotal Solutions, Inc. for the past 10 years. She began as an intern, then an administrative assistant as she gained knowledge and experience in distressed loan and business operations and the legal process of both state and bankruptcy courts. She was promoted to Special Projects Manager in August of 2015.

She is a volunteer coordinator for the Consumer Education and Training Service (CENTS) for the Student Loan Program and is a Next Gen member of the Turnaround Management Association.

Alicia is currently continuing her undergraduate degree in Business Administration program through Eastern Washington University.